Privacy Policy – RenoTender
1. General
1.1 This Policy outlines RenoTender’s obligations and practices regarding the handling of personal data. We commit to applying the principles and processes described herein to our operations wherever feasible.
1.2 RenoTender’s officers, management, and staff will make reasonable efforts to maintain the confidentiality and security of all personal data collected, stored, disclosed, or used on behalf of RenoTender.
1.3 By using our services, submitting information, or signing up for our products, you consent to RenoTender and our representatives (collectively referred to as “RenoTender,” “us,” “we,” or “our”) collecting, using, disclosing, and sharing your personal data among ourselves and with authorized service providers and relevant third parties as described in this Privacy Statement.
1.4 For the purposes of this Policy, in accordance with the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” refers to any information, whether true or not, that can identify an individual, or from which an individual can be identified, including data already in RenoTender’s possession or collected in the future.
2. Connecting with Our Data Protection Team
2.1 If you legitimately request access to or correction of your personal data held by RenoTender, we will provide or amend that data within thirty (30) days, following our standard procedures as outlined below.
2.2 RenoTender is dedicated to protecting personal data privacy and has established processes in accordance with the PDPA Act. For any feedback or inquiries, please contact our Data Protection Officer (DPO) at support@renotender.com.sg.
2.3 If your personal data was provided to us by a third party (e.g., a previous engagement or referral), please reach out to that individual or entity to submit queries, complaints, or requests for access and correction on your behalf
3. Our Data Privacy Practices and Observance
Personal Data Collection:
3.1 In the course of our business operations, RenoTender may collect your personal data through various methods, including our web portal, electronic devices, applications for portal registration, marketing activities (e.g., QR code scanning at roadshows), and recruitment events. This data may include personal details (such as name, address, and contact information), employment history, emergency contacts, IP addresses, and photographs.
3.2 The personal data collected as outlined in Clause 3.1 is used for purposes such as registering you on our web portal for account creation, enabling the submission of renovation jobs for our registered contractors, conducting recruitment drives, performing market research and customer experience surveys to enhance our services, notifying you of services or products that may interest you, and informing you about new offerings from RenoTender and our business partners.
Cookies:
Cookies are used on our websites to track visitor activity, helping us to improve user experience. If you prefer not to receive cookies, you can configure your browser to refuse them.
Disclosure of Personal Data:
3.3 RenoTender may occasionally disclose your personal data among our companies and associated partners as part of our business operations.
3.4 Additionally, RenoTender may share your personal data with the following third parties:
- Regulators and law enforcement agencies
- Legal advisors
- Auditors
- Third-party service providers and consultants
- Financial institutions, including credit, debit, and charge card companies, as well as banks involved in payment processing
- Potential buyers or investors of RenoTender or its affiliates
- Agents or subcontractors acting on behalf of RenoTender for service provision
3.5 Disclosure to the aforementioned parties may also occur in specific situations, such as compliance with legal obligations.
3.6 Please note that calls made to RenoTender’s order, service hotlines, or inquiry numbers may be recorded for quality control, evaluation, and staff training purposes. By agreeing to this Policy, you consent to the collection, use, and disclosure of such personal data for record-keeping, follow-up on your inquiries or transactions, and for quality assurance and training.
4. Data Deletion Request
4.1 You have the right to request the deletion of your personal data held by RenoTender. We will comply with such requests unless legal or contractual obligations require us to retain some or all of your data.
4.2 To initiate a data deletion request, please email our Data Protection Officer (DPO) at support@RenoTender.com.sg. We may ask for additional information to verify your identity before processing your request.
4.3 Upon receiving your request, RenoTender will make reasonable efforts to delete your personal data from our systems and, where applicable, from those of our third-party service providers. Please note that we may need to retain certain information for legal or contractual reasons, such as compliance with laws, dispute resolution, or enforcement of agreements. We may also retain data for legitimate business interests, like fraud detection, service improvement, or security maintenance.
4.4 If we cannot delete your personal data, we will inform you of the reasons, subject to legal or regulatory constraints.
4.5 Please be aware that deleting your personal data may impact our ability to provide services or maintain our relationship with you. RenoTender will not be liable for any loss or damage resulting from your data deletion request.
4.6 We aim to process all data deletion requests within a reasonable timeframe, and in any case, within thirty (30) days. If we cannot meet this timeline, we will inform you of the delay and provide an estimated completion date
5. Cross-Border Personal Data Management
Your personal data may be processed by RenoTender, its business partners, agents, and third-party service providers in locations outside of Singapore. In such cases, RenoTender will adhere to the requirements set forth by the Act.
6. Protection of Personal Data
RenoTender implements commercially reasonable physical, managerial, and technical measures to safeguard the integrity and security of your personal data. Access to this data is restricted to authorized personnel and as outlined in this Policy. However, please be aware that RenoTender cannot guarantee the absolute security of any information you transmit, which you do at your own risk. Specifically, RenoTender does not warrant that your information will not be accessed, altered, collected, copied, destroyed, disposed of, disclosed, or modified due to a breach of our safeguards
7. Access and Correction of Personal Data
7.1 According to Clause 2.1 of this Policy, you have the right to:
a) Verify whether RenoTender holds any personal data about you and request copies of such data.
b) Request corrections to any personal data that is inaccurate or incomplete.
7.2 RenoTender reserves the right to charge a reasonable administrative fee for processing requests under 7.1(a). We will process your request within 30 days of receiving payment for 7.1(a) and your request under 7.1(b).
7.3 To confirm your identity before disclosing information, we may require your full name and identification number (NRIC, Passport, or Fin). Please safeguard this information, as you are responsible for any actions taken based on the details you provide.
8. Accessing and Deleting Your Personal Information
8.1 Residents of Singapore have the right to request disclosure of the categories of personal information we collect, use, or sell about you. You may also request specific details of the personal information we have collected. However, we may withhold certain information if its disclosure poses a significant risk to you, your personal information, or our business.
8.2 You may request the deletion of any personal information we have collected from you. However, we may retain certain data as permitted by law, such as information necessary to provide our services, prevent fraud, debug errors, comply with law enforcement requests, or for internal purposes related to our relationship with you. Deleting this information may impact your ability to access or use our services.
8.3 Singapore residents can exercise their privacy rights by emailing us at support@RenoTender.com.sg. While email is preferred, you may also reach us by calling +65 80850338.
8.4 For security reasons, we may ask for additional information to verify your identity when you exercise your privacy rights.
8.5 If you have an online account with us, logging in will help verify your identity and request. If we suspect any compromise to your account’s security, we may request further information. If you do not have an account, or if we have concerns about security, we will request additional details to match against our records for verification, based on the nature of your request and the sensitivity of the information involved
9. Retention of Personal Data
RenoTender will delete or anonymize any personal data that is no longer necessary for our business or legal purposes. This will be done according to our internal procedures, ensuring that data is removed from all electronic, manual, and other filing systems as efficiently as possible.
10. Do Not Call Arrangements
If you prefer that RenoTender not use your personal data for certain purposes or to receive promotional materials, you can opt out by sending a clear email to our Data Protection Officer at the address provided in Clause 2.2. We will process your request within 30 days. Please note that opting out may impact our ability to serve you if there is an existing business relationship.
11. Policy Changes
RenoTender reserves the right to modify any clauses in this policy to comply with local laws or for other reasonable purposes. We encourage you to review these terms regularly. If you disagree with any changes, please notify us as soon as possible. Until we receive your notice, any inconsistencies between these terms and additional terms will be resolved in favor of the additional terms.
12. Governing Law
This Policy is governed by the laws of Singapore and will be interpreted accordingly. You consent to the non-exclusive jurisdiction of the courts of Singapore.
13. Miscellaneous Provisions
13.1 This Policy applies solely to the collection and use of personal data by RenoTender. It does not cover third-party sites linked from our website, even if they are co-branded with our logo. RenoTender does not share your personal data with these third-party websites, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before disclosing any personal data.
13.2 RenoTender will not sell your personal information to any third party without your consent. However, we cannot be held liable for the actions of third-party sites that you may access through links on our website.
13.3 RenoTender’s websites are not intended for children under 18 years of age. We do not knowingly collect personal information from anyone under 18 or send them requests for personal data.
